Will Social Media replace Email?

SocialMediaI participated recently in a very interesting debate on a LinkedIn forum, which asked this very question. Predictably it generated a lot of debate, specifically from those specialising in Email Marketing who were fiercely defending their products!

At the moment, Social Media is nowhere near replacing Email, but continues to be complementary – an important tool in your marketing kit bag, so to speak.  Rather than being completely replaced, I think it will evolve to work even harder to integrate with Social Media.

Email has been around since the 1980’s and whilst it isn’t as permanent as a postal address – another form of communication which hasn’t died out altogether – consumers don’t tend to change email addresses; once you have a customer’s email address, you have a fairly assured way of getting a message in front of that customer.

Consumers do, however, migrate social media.  Remember when MySpace was the most popular social media site?  Then, when Facebook arrived and became more popular it seemed unthinkable that anything would take over FB’s position. Then up popped Google Plus, which has taken a big slice of the pie and still seems to be gaining momentum and I’m sure there will continue to be more contenders in years to come!

So, whilst social media evolves as a place to communicate with your customers in real time, keep up with news and enhance knowledge, Email continues to provide a more personal connection with more opportunities to repeatedly communicate with direct targeted messages.

But who knows?  Twenty years ago, who could have predicted the demise of the fax machine?  Maybe in another twenty years, we’ll be reminiscing the demise of email. . . .

Christine Davey
@DaveyMarketing

If you’d like some help on putting together some email marketing campaigns Tweet me or call me on 01273 772033 to set up an initial chat over a coffee!